Terms of Service

Version: 1.4
Effective Date: March 29, 2026
Last Updated: April 30, 2026

1. Definitions

In these Terms of Service ("Terms"), the following definitions apply:

  • "Platform" refers to the OnboardReady/ClockReady software-as-a-service application, including all web interfaces, mobile applications, APIs, and related services.
  • "Tenant" refers to the business entity, organization, or individual that subscribes to the Platform and creates an account to manage their workforce operations.
  • "Tenant Admin" or "Admin" refers to authorized users with administrative access to the Tenant's Platform account.
  • "Worker" refers to individuals whose information is entered into the Platform by a Tenant, including employees, contractors, candidates, and other personnel.
  • "User" refers to any person accessing the Platform, including Tenant Admins and Workers.
  • "Services" refers to all features and functionality provided through the Platform.
  • "Content" refers to all data, text, files, documents, images, and other materials uploaded to or generated within the Platform.
  • "AI Output" refers to content generated by artificial intelligence features within the Platform.
  • "We," "Us," "Our" refers to OnboardReady Inc., the Platform operator and service provider.
  • "You," "Your" refers to the Tenant and/or User, as applicable.

2. Platform Scope and Intended Use

2.1 What the Platform Provides

The Platform is a workforce operations tool designed to assist Tenants with:

  • Employee and contractor onboarding workflows
  • Time and attendance tracking (timeclock functionality)
  • Work scheduling and shift management
  • Job site and client management
  • Operational instructions and job-specific guidance
  • Internal team communications and messaging
  • Document collection and dispatch
  • Candidate tracking and recruitment workflows
  • AI-assisted policy generation and operational recommendations

2.2 Explicit Exclusions - What the Platform Is NOT

The Platform is expressly NOT:

  • A payroll processor or payroll service. The Platform does not calculate, process, or issue payroll payments. Time data may be exported for use in external payroll systems, but calculation and disbursement remain the Tenant's responsibility.
  • An employer-of-record or co-employment arrangement. The Platform does not employ, co-employ, or joint-employ any Workers. All employment relationships exist solely between the Tenant and their Workers.
  • A legal, tax, or compliance advisory service. The Platform does not provide legal advice, tax guidance, or compliance auditing. Tenants are solely responsible for ensuring their use of the Platform complies with applicable laws.
  • An electronic medical records (EMR), personal health records (PHR), or clinical charting system. The Platform is not designed for storing, processing, or managing protected health information (PHI) or clinical documentation. Tenants must not use the Platform for such purposes.
  • A healthcare scheduling or clinical workflow system. While the Platform may be used for general workforce scheduling in healthcare-adjacent industries, it is not intended for patient care coordination, clinical scheduling, or medical treatment planning.

2.3 Data Processing Relationship

The Platform processes information as directed by the Tenant. The Tenant determines what data to enter, which Workers to add, and how to configure operational workflows. We act as a service provider and data processor on behalf of the Tenant.

3. Account and Access

3.1 Tenant Account Responsibilities

Tenants are responsible for:

  • Providing accurate and complete registration information
  • Maintaining the security and confidentiality of account credentials
  • Ensuring all authorized users understand and comply with these Terms
  • Promptly notifying us of any unauthorized access or security breaches
  • Managing user access permissions appropriately, including configuring granular role-based permissions for each team member
  • Regularly reviewing and auditing team member permissions to ensure they reflect current job responsibilities
  • Promptly revoking or adjusting access when team members change roles, leave the organization, or no longer require specific permissions

3.2 Worker Accounts

Worker accounts are created and managed by Tenants. The Tenant is responsible for:

  • Ensuring Workers are properly authorized to access the Platform
  • Providing Workers with appropriate instructions on Platform use
  • Maintaining accurate Worker information
  • Removing access for Workers who are no longer authorized

Workers access the Platform under the Tenant's authority. The Tenant-Worker relationship is solely between the Tenant and Worker; we are not a party to any employment or engagement agreement.

3.3 Account Security

You are responsible for all activities that occur under your account credentials. You must maintain appropriate security controls within your account, including:

  • Using strong, unique passwords
  • Enabling available security features such as multi-factor authentication
  • Restricting administrative access to authorized personnel only

We are not responsible for unauthorized access, data loss, or security incidents resulting from compromised credentials, phishing attacks, weak passwords, or Tenant misconfiguration.

3.4 Role-Based Access Controls and Permissions

The Platform provides a granular role-based access control (RBAC) system that allows Tenant Admins to assign specific permissions to team members. This includes controls over:

  • Which team members can view, create, or manage onboarding runs, documents, and worker records
  • Which team members can download completed documents, export timesheets, or access sensitive files
  • Which team members can manage billing, security settings, or team membership
  • Which team members can access specific Platform modules (such as workforce management, communications, or timeclock features)

Tenant Responsibility for Permission Configuration. The Tenant is solely responsible for:

  • Assigning appropriate roles and permissions to each team member based on the principle of least privilege
  • Ensuring that sensitive permissions (such as document downloads, timesheet exports, and billing access) are granted only to authorized personnel
  • Reviewing and updating permissions when team members' responsibilities change
  • Understanding that all permission changes are permanently recorded in an immutable audit log, including who made the change, what was changed, and when

Audit Trail. The Platform maintains a comprehensive, immutable audit trail of all permission changes, including the identity of the person who granted or revoked each permission, the specific permissions affected, and the before-and-after states. This audit trail is available to Tenant Admins for compliance and accountability purposes. Tenants acknowledge that this audit trail may be used as evidence in any dispute regarding access authorization.

Disclaimer. While the Platform provides granular access controls and audit logging, we do not monitor or enforce how Tenants configure permissions. The Platform provides the tools; the Tenant assumes full responsibility for how those tools are used. We are not liable for any unauthorized access, data exposure, or security incidents arising from Tenant misconfiguration of roles or permissions.

4. Tenant Responsibilities

4.1 Legal Compliance

Tenants are solely responsible for ensuring their use of the Platform complies with all applicable laws, regulations, and contractual obligations, including but not limited to:

  • Federal, state, and provincial labor and employment laws
  • Wage and hour requirements, including minimum wage and overtime rules
  • Worker classification (employee vs. independent contractor)
  • Union agreements and collective bargaining obligations
  • Employment Standards Act (ESA) requirements (Canada)
  • Fair Labor Standards Act (FLSA) requirements (USA)
  • State and local employment regulations
  • Immigration and work authorization requirements
  • Anti-discrimination and equal opportunity laws
  • Occupational health and safety requirements

4.2 Worker Classification and Compensation

The Tenant is solely responsible for:

  • Correctly classifying Workers as employees or independent contractors
  • Determining and paying appropriate wages, overtime, and benefits
  • Withholding and remitting applicable taxes
  • Providing required disclosures and notices to Workers
  • Maintaining required employment records

The Platform may provide tools to assist with tracking time and scheduling, but all employment decisions and compliance obligations remain with the Tenant.

4.3 Consent and Authority

Tenants warrant that they have:

  • Proper legal authority to enter Worker information into the Platform
  • Obtained necessary consents from Workers for data collection and processing
  • Appropriate authorization to share operational instructions with Workers
  • Complied with all applicable privacy and data protection requirements

4.4 Content Responsibility

Tenants are solely responsible for all Content they upload or enter into the Platform, including job descriptions, instructions, policies, and Worker information. Tenants warrant that such Content is accurate, lawful, and does not infringe third-party rights.

5. Data, Privacy, and Security

5.1 Data Controller and Processor Roles

For purposes of data protection laws:

  • The Tenant is the data controller responsible for determining the purposes and means of processing personal data
  • We act as a data processor/service provider processing data on behalf of the Tenant according to their instructions

Tenants remain responsible for determining the lawful basis for processing, obtaining required consents, establishing retention periods, and complying with all applicable privacy and employment laws.

5.2 Data Processing Limitations

Tenants must not input into the Platform:

  • Data they lack legal authority to process
  • Protected health information (PHI) subject to HIPAA or similar regulations
  • Sensitive personal information beyond what is reasonably necessary for workforce operations
  • Any data prohibited by applicable law from being processed in this manner

5.3 Data Minimization

Tenants should minimize the collection and storage of sensitive personal information. Only data reasonably necessary for workforce operations should be entered into the Platform.

5.4 Security Measures

We implement reasonable administrative, technical, and physical security measures to protect Platform data. However, no system is completely secure, and we cannot guarantee absolute security. Tenants acknowledge and accept this inherent limitation of internet-based services.

5.5 Security Incidents

A "Security Incident" means unauthorized access to or disclosure of Tenant data resulting from a breach of our systems.

In the event of a Security Incident affecting Tenant data, we will notify affected Tenants without undue delay and in accordance with applicable law, and will provide reasonable cooperation in addressing the incident.

5.6 Backups and Data Recovery

We maintain automated backups of all Platform data, including the database and all uploaded files and documents, for disaster recovery and business continuity purposes. Backups are:

  • Performed multiple times daily on an automated schedule
  • Encrypted at rest using AES-256 encryption
  • Stored on Amazon Web Services (AWS) infrastructure located in Canada (Montreal, ca-central-1) to maintain compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Retained for 30 days, after which they are automatically and permanently deleted

In the event of data loss, corruption, or system failure, we will make commercially reasonable efforts to restore data from the most recent available backup. However, we do not guarantee that any specific data will be recoverable, and some data created or modified between backup intervals may not be included in the most recent backup. You are responsible for exporting and retaining copies of your data as appropriate for your business needs. Backup data is not directly accessible to Tenants and is used solely for disaster recovery purposes.

5.7 Data Processing Obligations

As a data processor acting on behalf of the Tenant (data controller), we commit to the following obligations:

Processing Scope and Purpose: We process personal data only as necessary to provide the Platform services and only on documented instructions from the Tenant. We do not process Tenant data for our own purposes, including marketing, profiling, or selling data to third parties.

Confidentiality: All personnel authorized to process Tenant data are bound by contractual or statutory obligations of confidentiality.

Technical and Organizational Measures: We maintain appropriate technical and organizational security measures, including:

  • Encryption of data in transit (TLS 1.2+) and at rest (including AES-256 encryption for all backup data stored on AWS in Canada)
  • Time-limited signed URLs for document access (maximum 15-minute expiry)
  • Comprehensive audit logging of all document access events and permission changes, including who accessed what, when, and from where
  • Granular role-based access controls (RBAC) with per-permission enforcement on sensitive operations (document downloads, timesheet exports, file access)
  • Immutable audit trail of all permission grants, revocations, and role changes with before-and-after state snapshots
  • Tenant-level data isolation ensuring one tenant cannot access another tenant's data
  • Multi-factor authentication support for administrative accounts
  • Device fingerprinting and session tracking for security monitoring
  • Regular security assessments and vulnerability monitoring

Sub-Processors: We use the following categories of sub-processors to deliver the Platform:

  • Cloud infrastructure and database hosting providers
  • Cloud storage providers (for document and file storage)
  • Encrypted backup storage providers (Amazon Web Services, Canada region, for disaster recovery)
  • Payment processors (for billing and subscription management)
  • Email and SMS delivery services (for notifications and communications)
  • AI service providers (for optional AI-powered features, only when enabled by the Tenant)

We will notify Tenants of material changes to our sub-processor list. A current list of sub-processors is available upon request.

Data Retention and Deletion: We retain Tenant data for the duration of the subscription and for a reasonable period thereafter to fulfill legal obligations and resolve disputes. Document access audit logs are retained for 90 days. Revoked sessions and related security logs are purged after 90 days. Archived (soft-deleted) records are permanently removed after 7 days. Automated backups are retained for 30 days and then permanently deleted. Upon termination or written request, we will delete or return Tenant data within 30 days, except where retention is required by applicable law. Backup copies containing Tenant data will be permanently removed through normal backup rotation within 30 days of deletion from active systems. Upon completion of deletion, we will provide written confirmation of data destruction upon request.

Data Subject Rights: We will provide reasonable assistance to the Tenant in responding to data subject access requests, deletion requests, portability requests, and other rights exercised under applicable data protection laws, including PIPEDA, GDPR (where applicable), and equivalent provincial or state-level privacy legislation. We will respond to Tenant assistance requests within a reasonable timeframe.

Security Incident Response: In the event of a confirmed security incident involving Tenant data, we will: (a) notify the affected Tenant without undue delay and no later than 72 hours after becoming aware of the incident; (b) provide sufficient detail to enable the Tenant to fulfill its own notification obligations, including the nature, scope, and likely consequences of the incident; (c) take reasonable steps to contain and remediate the incident; and (d) cooperate with the Tenant and applicable regulatory authorities as reasonably required.

International Data Transfers: Where Tenant data is transferred to jurisdictions outside the Tenant's country of establishment, we ensure appropriate safeguards are in place in accordance with applicable data protection laws. For transfers outside Canada, we rely on contractual protections with sub-processors that provide a comparable level of protection to Canadian privacy law. We will inform Tenants upon request of the jurisdictions in which their data is processed.

Audit Rights: Upon reasonable written request and subject to confidentiality obligations, we will make available information necessary to demonstrate compliance with these data processing obligations. Such audits will be conducted no more than once per year and at the Tenant's expense. We may satisfy audit requests through provision of third-party audit reports, certifications, or completed security questionnaires.

Termination and Data Return: Upon expiry or termination of the subscription, the Tenant may export their data during the post-termination retention period (typically 30 days). After this period, we will securely delete all Tenant data from active systems. Residual copies in encrypted backups will be overwritten in the normal course of backup rotation.

For Tenants requiring a formal, separately executed Data Processing Agreement (DPA), please contact us to discuss your specific requirements.

6. Operational Instructions

6.1 Purpose of Instructions Feature

The Platform's instructions feature (formerly "job notes") is designed for:

  • Sharing operational and safety guidance with Workers
  • Communicating job site access information
  • Providing shift-specific instructions
  • Distributing general workplace procedures

6.2 Limitations

Instructions shared through the Platform:

  • Are intended for operational guidance only
  • Do not constitute legal, medical, or clinical documentation
  • Are not intended to replace formal training, certifications, or required workplace postings
  • Should not contain protected health information or clinical treatment notes

6.3 Tenant Responsibility

Tenants are solely responsible for:

  • The accuracy and appropriateness of instructions shared with Workers
  • Ensuring instructions comply with applicable safety regulations
  • Maintaining formal records and documentation as required by law
  • Providing required training and certifications through appropriate means

7. AI Features

7.1 Advisory Nature

Artificial intelligence features within the Platform, including policy generation, scheduling suggestions, and operational recommendations, produce outputs that are:

  • Advisory only and intended to assist, not replace, human decision-making
  • Not guaranteed to be accurate, complete, or suitable for any particular purpose
  • Subject to the limitations of AI technology, including potential errors, biases, or outdated information

7.2 Required Human Review

Tenants must review all AI-generated content before use. AI outputs should be verified against applicable laws, regulations, and best practices. Tenants should not rely on AI outputs without appropriate human oversight.

7.3 AI Data Restrictions

Tenants must not submit sensitive personal information, protected health information, or other regulated data into AI-powered features. AI outputs are provided for assistance only and must be reviewed by authorized human users prior to use.

7.4 No Autonomous Decisions

AI features do not autonomously:

  • Make hiring, firing, or disciplinary decisions
  • Create legally binding obligations
  • Ensure legal compliance
  • Override Tenant or Admin decisions

All significant decisions remain with authorized human users.

8. Acceptable Use and Prohibited Activities

8.1 Acceptable Use

You agree to use the Platform only for lawful purposes consistent with these Terms and applicable law.

8.2 Prohibited Activities

You may not:

  • Use the Platform for any illegal purpose or in violation of any laws
  • Store, process, or transmit data that you do not have the right to use
  • Upload malware, viruses, or malicious code
  • Attempt to gain unauthorized access to any systems or data
  • Interfere with the Platform's operation or other users' access
  • Harass, threaten, or discriminate against any person
  • Use the Platform to facilitate fraud, money laundering, or other financial crimes
  • Reverse engineer, decompile, or attempt to extract source code
  • Resell, sublicense, or transfer access without authorization
  • Circumvent usage limits, authentication, or security measures
  • Use the Platform in any manner that could damage our reputation or goodwill

8.3 Enforcement

We may suspend or terminate access for violations of these Terms, with or without notice depending on the severity of the violation.

9. Third-Party Services

9.1 Integrated Services

The Platform integrates with third-party services, which may include:

  • Google Maps Platform (mapping and location services)
  • Push notification services (Firebase Cloud Messaging, Web Push)
  • Cloud storage providers (Supabase Storage, AWS S3)
  • Payment processors (Stripe)
  • Communication services (Twilio, email providers)
  • AI services (OpenAI)

9.2 Third-Party Terms

Your use of third-party services is subject to their respective terms of service and privacy policies. We are not responsible for third-party services' availability, functionality, or handling of your data.

9.3 Service Availability

Third-party service outages or changes may affect Platform functionality. We will make reasonable efforts to address such issues but cannot guarantee uninterrupted access to third-party integrations.

10. Service Availability and Changes

10.1 Availability

We strive to maintain Platform availability but do not guarantee uninterrupted access. The Platform may be unavailable due to:

  • Scheduled maintenance
  • Unscheduled maintenance for critical issues
  • Technical failures or outages
  • External factors beyond our control

10.2 Changes to Services

We may modify, update, or discontinue Platform features at any time. We will provide reasonable notice of material changes when practicable. Continued use of the Platform following changes constitutes acceptance of the modified Services.

10.3 Data Export

We will provide reasonable opportunity to export Tenant data before any discontinuation of Services.

11. Fees and Billing

11.1 Subscription and Credit-Based Pricing

Platform access may require payment of subscription fees, credits, or other charges as specified in your account or order form.

11.2 Payment Terms

Fees are due as specified in your subscription agreement. Failure to pay may result in service suspension or termination.

11.3 Taxes

Fees do not include applicable taxes, which are your responsibility.

11.4 Refunds

Refund policies are specified in your subscription agreement. Contact us with refund requests for consideration.

11.5 Price Changes

We may change pricing with reasonable advance notice. Price changes take effect at the start of your next billing period unless otherwise specified.

12. Disclaimers

12.1 "As Is" Provision

THE PLATFORM AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

12.2 No Compliance Guarantees

WE DO NOT WARRANT THAT USE OF THE PLATFORM WILL ENSURE COMPLIANCE WITH ANY LAWS, REGULATIONS, OR REQUIREMENTS. COMPLIANCE OBLIGATIONS REMAIN SOLELY WITH THE TENANT.

12.3 No Guarantee of Results

WE DO NOT GUARANTEE ANY PARTICULAR OUTCOMES, RESULTS, OR BENEFITS FROM USING THE PLATFORM.

12.4 Accuracy of Information

WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY CONTENT OR INFORMATION AVAILABLE THROUGH THE PLATFORM, INCLUDING AI-GENERATED CONTENT.

13. Warranty Disclaimer

The Platform and Services are provided on an "as is" and "as available" basis.

To the maximum extent permitted by applicable law, OnboardReady Inc. makes no representations or warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to:

  • Any implied warranties of merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Accuracy or reliability of the Services
  • Uninterrupted or error-free operation

We do not guarantee that the Platform will always be available, secure, or free from defects.

Tenants acknowledge that workforce management decisions, compliance obligations, payroll calculations, worker classification, and operational instructions remain solely the responsibility of the Tenant.

14. Limitation of Liability

14.1 Exclusion of Certain Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ONBOARDREADY INC., ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR:

  • Loss of profits, revenue, or business opportunities
  • Loss of data or data corruption
  • Business interruption
  • Loss of goodwill or reputation
  • Employment-related claims or disputes
  • Regulatory fines or penalties
  • Any other intangible losses

ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE PLATFORM, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

14.2 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF ONBOARDREADY INC. ARISING OUT OF OR RELATING TO THE PLATFORM OR SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY THE TENANT TO ONBOARDREADY INC. DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100 USD).

14.3 Essential Basis

THE LIMITATIONS AND EXCLUSIONS IN THIS SECTION ARE AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN THE PARTIES AND REFLECT A REASONABLE ALLOCATION OF RISK. THE PLATFORM WOULD NOT BE PROVIDED WITHOUT THESE LIMITATIONS.

14.4 Jurisdictional Limitations

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, THE LIMITATIONS ABOVE SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW.

This limitation applies regardless of the legal theory of liability, whether in contract, tort, negligence, strict liability, or otherwise.

15. Tenant Indemnification

15.1 Indemnification Obligations

The Tenant agrees to indemnify, defend, and hold harmless OnboardReady Inc., its affiliates, officers, directors, employees, and service providers from and against any and all claims, damages, liabilities, losses, costs, or expenses (including reasonable legal fees) arising from or related to:

  • Tenant Content or data entered into the Platform
  • Tenant's violation of these Terms
  • Tenant's violation of any applicable law or regulation
  • Tenant employment practices or workforce management decisions
  • Any employment-related claims, disputes, or litigation involving Workers
  • Worker classification, payroll, or compensation issues
  • Wage and hour claims or labor law violations
  • Privacy violations arising from Tenant's data practices
  • Tenant misuse of the Platform or Services
  • Any claims by third parties or Workers related to the Tenant's operations
  • Tenant's failure to obtain required consents or authorizations

This indemnification obligation survives termination of the Terms.

15.2 Procedure

We will provide prompt notice of any claim and reasonably cooperate in defense. Tenant shall not settle any claim without our prior written consent if the settlement would impose obligations on us or admit liability on our behalf.

16. Termination

16.1 Termination for Convenience

Either party may terminate the subscription upon written notice as specified in the applicable subscription agreement.

16.2 Termination for Breach

We may suspend or terminate your access immediately if you materially breach these Terms, fail to pay fees when due, or engage in conduct that we reasonably believe harms us or other users.

16.3 Effect of Termination

Upon termination:

  • Your right to access the Platform ceases
  • You remain responsible for any outstanding fees
  • Provisions that by their nature should survive (including disclaimers, warranty disclaimer, limitations of liability, and indemnification) shall survive termination

16.4 Data Export

Upon termination, we will provide reasonable opportunity (typically 30 days) to export your data. After this period, we may delete your data in accordance with our data retention policies.

17. Governing Law and Dispute Resolution

17.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to conflict of law principles.

17.2 Venue

Any disputes arising under these Terms shall be resolved exclusively in the courts located in Toronto, Ontario, Canada, and you consent to personal jurisdiction in such courts.

17.3 Alternative Dispute Resolution

Before initiating formal legal proceedings, the parties agree to attempt to resolve disputes through good faith negotiation. Either party may propose mediation as an alternative.

18. Changes to Terms

18.1 Modifications

We may modify these Terms from time to time. Changes will be identified by updating the "Version" and "Last Updated" date at the top of this document.

18.2 Notice

For material changes, we will provide notice through the Platform or via email to Tenant Admins. Minor clarifications may be made without advance notice.

18.3 Acceptance of Changes

Continued use of the Platform after changes become effective constitutes acceptance of the modified Terms. For material changes, we may require explicit acceptance before continued use.

18.4 Rejection of Changes

If you do not agree to modified Terms, you must stop using the Platform and may terminate your subscription according to the applicable termination provisions.

19. General Provisions

19.1 Entire Agreement

These Terms, together with any applicable subscription agreement and our Privacy Policy, constitute the entire agreement between you and us regarding the Platform.

19.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall continue in full force and effect.

19.3 Waiver

Our failure to enforce any right or provision shall not constitute a waiver of such right or provision.

19.4 Assignment

You may not assign these Terms without our written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.

19.5 No Agency

Nothing in these Terms creates any agency, partnership, or joint venture between the parties.

20. Platform Operator

The Platform is operated by OnboardReady Inc., doing business as OnboardReady / ClockReady, based in Toronto, Ontario, Canada.

21. Contact Information

For questions about these Terms or the Platform:

Email: legal@onboardready.com

Address: Toronto, Ontario, Canada

For support inquiries, please use the in-app support channels or contact your account representative.

By using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Appendix A — Worker Communication & Operational Consent (v2.2)

Document version: v2.2 — Unified Operational Consent + Data Storage (Dec 2025)

Applies to: Workers, applicants, and contractors using OnboardReady, SkilledReady, or ClockReady through a Customer (Tenant).

This is the consent that Workers are presented with the first time they sign in to the Worker mobile app or web portal, or when they begin a candidate onboarding flow. It governs how the Customer (your employer or contracting company) and the Platform may communicate with you and how your information may be stored. It is published here so that any Worker, administrator, auditor, or regulator may review the full text at any time.

A.1 Electronic communications and signatures (ESIGN / UETA / PIPEDA)

By accepting this consent, you agree that:

  • You may receive notices, agreements, contracts, schedules, timesheets, offer letters, training materials, and other operational communications electronically through the Platform.
  • Electronic records and electronic signatures you provide through the Platform have the same legal effect as paper records and handwritten signatures under the federal Electronic Signatures in Global and National Commerce Act (ESIGN), the Uniform Electronic Transactions Act (UETA), the Personal Information Protection and Electronic Documents Act (PIPEDA), and equivalent provincial legislation (such as Ontario's Electronic Commerce Act, 2000).
  • You are responsible for keeping a current email address and mobile phone number on file with the Customer.

A.2 Communication channels

You consent to receive operational communications related to your work through the following channels:

  • Email — onboarding documents, schedule changes, payroll communications, account notices.
  • SMS / text message — shift reminders, schedule changes, urgent operational alerts. Standard message and data rates from your carrier may apply. You can opt out of SMS at any time by replying STOP. Opting out of SMS does not opt you out of email or push notifications, which may still be required for the Customer to assign you work.
  • Push notifications — sent to your mobile device through the Worker app for shift reminders, messages from the Customer, and time-sensitive alerts.

These messages are operational only — they are not marketing.

A.3 Withdrawing consent

You may withdraw consent to one or more communication channels at any time by:

  • Replying STOP to an SMS message;
  • Using the Unsubscribe link in an email;
  • Disabling push notifications at the operating-system level on your device; or
  • Contacting the Customer directly to update your preferences.

Withdrawing consent to all electronic communications may make it impossible for the Customer to continue offering you work through the Platform.

A.4 Data storage and privacy

This consent works alongside the Privacy Policy. As part of your engagement with the Customer, certain personal information about you (name, contact information, work history, timesheets, schedules, job assignments, identification documents, signed forms, training records, and similar records) is collected and stored in the Platform.

The Platform is cloud-based. Your information may be stored on secure servers operated by third-party service providers, which may be located inside or outside Canada. Where information is stored outside Canada, it may be subject to the laws of that other jurisdiction. We use reputable providers and require them to apply appropriate safeguards.

Information is used only for legitimate business purposes such as scheduling, timekeeping, payroll support, compliance, and communication with you about work.

A.5 What is recorded when you accept

When you accept this consent in the Worker app or candidate onboarding flow, the Platform records: the version accepted, the timestamp, your IP address, your timezone, your device and browser information, and (if your device permits) the GPS coordinates available at the moment of acceptance. This record is kept for compliance purposes and is visible to the Customer's authorized administrators on the Worker profile screen, and downloadable as an audit PDF.

Appendix B — Worker Timeclock Consent (v1.1)

Document version: v1.1 — Timeclock Location, Notification & Data Storage Consent (Dec 2025)

Applies to: Workers using ClockReady timeclock features (clock-in / clock-out, GPS verification, route tracking) through a Customer (Tenant).

This is the additional consent that Workers are asked to accept the first time they try to use any timeclock feature in the Worker app. It is separate from, and in addition to, the consent in Appendix A. It is published here so that any Worker, administrator, auditor, or regulator may review the full text at any time.

B.1 Location and background tracking

By accepting this consent, you acknowledge and agree that:

  • Your GPS location is recorded at the moment you clock in and at the moment you clock out.
  • If a job assigned to you is configured to require GPS route tracking, your location will also be collected continuously in the background, for the duration of your shift, even when the app is closed or not actively in use.
  • Location data is collected only for attendance verification, job-site compliance, and work-related routing — not for surveillance outside of working hours.
  • The Customer's authorized administrators may view your location data linked to your timesheets.

B.2 Push notifications

You consent to receive push notifications related to your work, including:

  • Shift reminders and start-of-shift / end-of-shift prompts;
  • Schedule changes and new job assignments; and
  • Messages from the Customer's administrators or supervisors.

You may disable push notifications at the operating-system level on your device, but doing so may cause you to miss time-sensitive work communications.

B.3 Acknowledgments

By accepting this consent, you specifically acknowledge:

  • The Customer may track your location during work hours, including in the background while the app is closed.
  • Location data is used for timekeeping and compliance only.
  • You consent to receiving work-related push notifications.

B.4 Data storage and privacy

Location records, timesheet entries, and related metadata are stored on secure cloud servers operated by third-party service providers, which may be located inside or outside Canada (see Appendix A.4 and the Privacy Policy for full details). The Customer is the party responsible for how this information is used in your specific employment or engagement relationship.

B.5 What is recorded when you accept

When you accept this consent in the Worker app, the Platform records: the version accepted, the timestamp, your IP address, your timezone, your device and browser information, and (if your device permits) the GPS coordinates available at the moment of acceptance. This record is kept for compliance purposes, is visible to the Customer's authorized administrators on the Worker profile screen, and is downloadable as an audit PDF.

B.6 Withdrawing consent

You may withdraw this consent at any time by contacting the Customer directly. Withdrawing this consent will prevent you from using the Platform's timeclock features and may make it impossible for the Customer to continue offering you work that requires timeclock or GPS verification.

Appendices A and B describe consents that are presented to Workers in the Worker app. They are reproduced here for reference and audit. Where there is any conflict between the version of an Appendix published here and the version actually presented to and accepted by a particular Worker in the Worker app, the version actually accepted (as recorded in that Worker's compliance record) governs that Worker.